Terms and Conditions of Epidemic Studio Store
These Terms and Conditions (hereinafter referred to as the “Terms”) define the rules for using the Epidemic Studio online store (hereinafter referred to as the “Store”) and the terms of service agreements. By using our Store, you agree to the following conditions.
1. General Information
1.1. The Epidemic Studio online store is operated by:
Epidemic Studio
Adrian Jezierski
ul. Na Wzgórzu 7, 32-500 Chrzanów
Poland
VAT no.: PL6281986710, REGON: 525918349
Email: info@epidemicstudio.com
1.2. The Store provides video editing and transcription services in digital form (hereinafter referred to as the “Services”).
2. Services
2.1. The Store offers video editing and transcription services. A detailed description of the services is available on the Store’s website.
2.2. The service will be processed only after full payment has been received.
3. Placing an Order
3.1. Orders are placed via the order form available on the Store’s website.
3.2. The user is required to provide necessary personal data when placing an order, including full name, email address, phone number, billing address, and payment details.
3.3. Placing an order constitutes acceptance of these Terms and Conditions.
4. Pricing and Payments
4.1. All prices listed on the Store’s website are net prices (excluding VAT).
4.2. The services provided by the Store are primarily intended for businesses. Net prices apply only to purchases made by business customers.
4.3. Prices may vary depending on the type of service ordered. The final payment amount will include any applicable additional costs, such as VAT, if applicable.
5. Order Processing
5.1. Order fulfillment begins after payment has been received and service details have been agreed upon with the client.
5.2. The service completion time depends on the type of service and will be determined individually for each order.
6. Right of Withdrawal
6.1. According to the law, a customer who is a consumer has the right to withdraw from the contract within 14 calendar days from the date of agreement, provided the service has not yet been performed.
6.2. If the service has begun before the 14-day period expires, the customer loses the right to withdraw from the contract.
6.3. The right of withdrawal does not apply to business customers who enter into a contract within the scope of their business activities.
7. Complaints
7.1. In the event of a complaint regarding the services provided, the customer should contact us at: info@epidemicstudio.com.
7.2. The complaint should include details of the service and a description of the issue.
7.3. Complaints will be reviewed within 14 business days from the date of receipt.
8. Personal Data Protection
8.1. The processing of users’ personal data is carried out in accordance with the Store’s Privacy Policy.
8.2. Personal data is processed for order fulfillment, customer support, and contract execution purposes.
9. Liability
9.1. The Store is not responsible for errors resulting from incomplete or incorrect data provided by the customer that is necessary for service fulfillment.
9.2. The Store is not liable for damages resulting from improper use of the services.
10. Final Provisions
10.1. The Store reserves the right to change these Terms and Conditions at any time. Changes will be effective upon their publication on the Store’s website.
10.2. Any disputes arising in connection with the use of the Store will be resolved by the court competent for the Store’s registered office.
11. Contact
For any questions regarding these Terms and Conditions, please contact us at: info@epidemicstudio.com.